Terms & Conditions

PAYMENT TERMS: All first time customers are required to prepay, including estimated freight. No C.O.D.’s. Deposit for orders will be determined on order history. Prepayment orders are not placed into production until payment has been received and art work has been approved. We will receive only checks, cash or money orders made to AZ Pro Prints or credit cards with a 3.5% transaction fee.

CANCELLATIONS: All cancellations must be in writing and e-mailed to AZ Pro Prints as soon as possible.

NO VERBAL CANCELLATIONS WILL BE ACCEPTED. This reduces additional charges incurred, such as art, screen & production charges, materials & labor. All costs incurred prior to order cancellation will be invoiced. A 15% restocking fee may apply.

CLAIMS AND RETURNS: ALL CLAIMS MUST BE MADE IN WRITING WITHIN 10 DAYS FROM RECEIPT OF DELIVERY. We reserve the right to inspect actual damaged goods to determine if any credits are to be given. Shipments returned without written consent from AZ Pro Prints will be refused and shipping charges will be at the expense of the sender.

RETURNED CHECKS: $25 charge for returned checks.

TRADEMARK USAGE: All copy or other material submitted by the customer for use by us in producing the items ordered will be accepted by us as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. Copy and trademarks illustrated in this catalog are used to demonstrate product imprinting. This does not constitute endorsement by any company of our product line.

PROPOSITION 65: AZ Pro Prints decorates products using materials that comply with the current U.S. Food and Drug Administration (FDA) guidelines for heavy metal release standards. California does not recognize the Federal standards, choosing instead to enforce its own standards as defined in The Safe Drinking Water and Toxic Water Act of 1986, (often referred to as Prop 65 or Proposition 65). This legislation applies only to California and does not ban any product, but either requires compliance or the use of individual product warning labels. Items sold in the State of California will be labeled with a warning sticker under this California law. It is the distributor’s responsibility to notify AZ Pro Prints in advance of shipments planned for immediate or eventual shipment into the State of California. By way of this notification, the distributor and the end customer holds AZ Pro Prints harmless from all liability for alleged Proposition 65 violations including all costs associated with defending any legal claims due to Prop 65 violations. The labels contain the following information: Warning the materials used as color decorations on this product may contain lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm.

NORMAL PRODUCTION TIME: Normal production time is 7-10 working days, after we receive art approval and prepayment. 100% of prepayment is required, if you are not set up on terms. Allow extra time for shipments during the Holiday seasons. Rush Charges: If an order is needed in less than 7 days, a rush charge may apply. Contact customer service.

SCREEN CHARGES: For ceramics, glassware & plastics, charges are $45.00. Re-orders, with no changes to the artwork, are $25.00.

REGISTRATION: A REGISTRATION VARIANCE OF 1116th OF AN INCH MAY OCCUR WITH MULTIPLE COLORS! This tolerance is within industry standards and is considered acceptable. It may become necessary to use decals to hold specific registration tolerances for glassware & ceramics. Registration variances may vary with plastic products.

OVERRUNS/UNDERRUNS: We reserve the right to over ship or under ship by 5% on standard items and 10% on custom items. If exact quantity is required, a 5% surcharge on standard items and a 10% surcharge on custom items will be added to the cost of the product.

PMS MATCHING: The cost for PMS color matching is $50.00.

SPEC SAMPLES: For screen printing, a pre-production proof (PPP) is available for a $75.00 flat fee. Due to differences in equipment, conditions & ceramic glazes, you may notice a variance between the sample, and final quantity production run. This is considered reasonable, and must be considered acceptable.

QUALITY: Quality control standards are maintained on all products. Due to inherent properties of glass, ceramic and plastic, imperfections may be evident from time to time and do not diminish the effectiveness or appeal of the product. Variations in materials, firing temperatures, glaze and imprint pigments may result in variances in color and appearance with ceramic & glassware, which is considered acceptable. Slight variations and tiny imperfections are not considered flaws. There may be slight differences in diameter, height and other dimensions in all products. Ounce capacities are approximate measures and may vary from production run to production run. These conditions are within acceptable industry standards.

SHIPPING U.P.S. - FEDEX - PARCEL POST - ETC: If you require shipping via a small package carrier, we must repack the order into large protective cartons and a $10.00 per carton charge will apply. This charge will be incorporated into the final freight charge. If you experience breakage, we can initiate a claim, but you must retain the original package at the original delivery location for possible carrier inspection. Claims for damage must be filed within 10 days of shipment or no consideration will be given. We will not be responsible for lost or damaged goods shipped via Parcel Post. There will be a $31.25 charge for special handling of Parcel Post shipments. Shipping via Parcel Post will increase the post production shipping process by 2 business days.